SyNAPS LLC (“SyNAPS”/“We”/“Us”/“Our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This Privacy Policy describes the types of information We may collect from you or that you may provide when you visit the website SyNAPS.shop (the “Website”) and Our practices for collecting, using, maintaining, protecting, and disclosing that information. By clicking to agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by this Privacy Policy. If you do not want to agree to this Terms of Use or the Privacy Policy, you must not access or use the Website. Please read this Privacy Policy carefully to understand Our policies and practices regarding your information and how We will treat it. This Privacy Policy is effective as of October 1, 2024.

 

1. Age Requirements

All persons using our Website, services, or operations, must be at least 18 years old. By using this Website, you represent and warrant that you are at least 18 years old and of legal age to form a binding contract with SyNAPS. If you are not old enough to use our service, you must not use or access the Website unless a responsible adult, who is at least 18 years old, accesses and uses it on your behalf.

 

2. What Does This Privacy Policy Apply To?

This Privacy Policy applies to information We collect:

• On this Website.
• In email, text, and other electronic messages between you and this Website. This Privacy Policy does not apply to information collected by:
• Us offline or through any other means, including on any other website operated by SyNAPS or any third party.
• Any third party which you access that may link to, or be accessible from, the Website.

3. What Data Do We Collect?

We collect the following data:

• Personal identifying information, such as name, postal address, email address, date of birth, and phone number.
• Information about your internet connection, the equipment you use to access the Website (e.g. usage details, IP addresses, operating systems, internet connection, browser type, cookies).

4. How Do We Collect Your Data?

Most of the data We collect is provided directly by you. We collect and process data when you:

• Place an order for any of Our products.
• Voluntarily complete a customer survey, sign up for product updates or other advertising, or provide feedback about Our products or services on Our Website or via email.
• Fill out forms on the Website.
• Contact Us through email.
• Perform search inquiries on the Website.
• Use or view the Website via your browser’s cookies.

We may also receive your data indirectly through the following sources:

• Automatically as you navigate through the Website. Information collected automatically includes usage details, IP addresses, operating systems, internet connection, browser type, information collected through cookies, and other tracking technologies.
• From third parties, for example, Google Analytics, Google Tag Manager, and Google Search Console, Shopify, and other service providers.

 

5. How Will We Use Your Data?
   
   

We collect your data so We can:

• Process your order or any information requests you submit through Our website or via email.
• Send you direct marketing emails, such as special offers or product updates on Our products We think you might like.
• Improve the performance and your experience of the Website by, for example, remembering preference information and location data.
• Provide any services you request.
• To present the Website and its contents to you.
• To carry out Our obligations and enforce Our rights arising from any contract entered into between you and Us, including for billing and collection.
• To notify you about changes to the Website.

When We process your order, the data will be sent directly to Shopify to process your payment information. Shopify may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases.

 

6. How Do We Store Your Data?

Collected data is stored until We determine, in Our sole discretion, that We no longer need the data for any purpose listed in Section 5 – How Will We Use Your Data?

 

7. When May We Disclose Your Data?
   
   

We may disclose personal information that We collect, or you provide, in the following circumstances:

• To fulfill the purpose for which you provided the personal information.
• To contractors, services providers, and other third parties We use to support Our business, including, but not limited to, Google Analytics, Google Tag Manager, and Google Search Console, and Shopify.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply this Privacy Policy, Our Terms of Use, and other agreements, including billing and collection purposes.
• If We believe that disclosure is necessary or appropriate to protect the rights, property, or safety of SyNAPS, Our customers, or others.

 

8. What Are Cookies?
   
   

Cookies are text files placed on your computer to collect standard internet log information and website visitor information. When you visit Our website, We may collect information from you automatically through cookies or similar technology. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may not be able to access certain parts or functionality of the Website. Unless, you have adjusted your browser setting so that it will refuse cookies, Our system will issue cookies when you visit the Website. For further information about cookies you may visit several resources, including allaboutcookies.org.

 

9. How Do We Use Cookies?

We use cookies in a range of ways to improve your experience on the Website, including:

• Understanding how you use Our website;
• Recognizing you when you return to the Website;
• Speed up your searches;
• Store information about your preferences (e.g. language preferences, location data).

 

10. What Types of Cookies Do We Use?
    
    

There are a number of different types of cookies, however, Our website uses:

• Functionality. We use these cookies so that We recognize you on Our website and remember your previously selected preferences.
• Advertising. We use these cookies to collect information about your visit to the Website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

 

11. Can We Market to You?

We would like to send you information about products and services of ours that We think you might like. If you have agreed to receive marketing, you may always opt-out by unsubscribing from further emails at a later date.

 

12. European Union Data Protection Rights

Persons residing in the European Union (“EU”) have specific rights regarding Our use of your personal information. This is a required disclosure.

What Are Your Data Protection Rights?

EU residents possess the following rights with respect to their personal information:

• The Right to Access. You have the right to request copies of your personal information. We may charge a small fee for this service.
• The Right to Rectification. You have the right to request that We correct any information you believe is inaccurate. You also have the right to request that We complete information you believe is incomplete.
• The Right to Erasure. You have the right to request that We erase your personal data, under certain conditions.
• The Right to Object to Processing. You have the right to object to Our processing of your personal information, under certain conditions.
• The Right to Data Portability. You have the right to request that We transfer the data that We collected to another organization, or directly to you, under certain conditions.
• The Right to Withdrawal Consent. You have the right to withdrawal consent for the processing of your data where such consent is the basis of the data processing.

If you make a request regarding your personal information, We have one month to respond to you. If you would like to exercise any of these rights, please contact us at ashley@synaps.shop.

If you want to report a complaint, feel that we have not addressed your concern in a satisfactory manner, or simply want additional information about your rights, you may contact the Information Commissioner’s Office.

Information Commissioner’s Office Wycliffe House

Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303-123-1113
 

 

13. California Required Disclosures

We Do-Not-Track

This is a required disclosure. We do not track Our customers over time and across third-party websites and services to provide targeted advertising and therefore the Website does not respond to or otherwise recognize Do Not Track (DNT) signals. However, unlike Us, some third-party websites and services do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you.

We currently do not have internal processes whereby non-EU residents can review and request changes to their personal information collected.

 

14. Nevada Residents

This is a required disclosure. Nevada residents have the right to opt-out of the sale of their information. Nevada residents who wish to exercise their sale opt-out rights under may submit a request to this designated address: ashley@synaps.shop. However, please know We do not currently sell data triggering that statute’s opt-out requirements.

 

15. Privacy Policies of Other Websites

Some content or applications, including payment processing, on the Website are served by third parties. These third parties may use cookies to collect information about you when you use Our website. The information they collect may be associated with your personal information or they may collect information about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about any third-party applications, you should contact the third-party directly. Our Privacy Policy does not apply to any third-party websites, so if you click on a link to another website, you should read their privacy policy.

 

16. Changes to This Privacy Policy

We may revise and update this Privacy Policy from time to time in Our sole discretion. We regularly review this Privacy Policy and will place any updates on this webpage. You will be notified of any changes to Our Privacy Policy via email if you have provided an email to Us, otherwise notification shall be made by posting an updated Privacy Policy to the Website. All changes are effective immediately when We post them and apply to all access to and use of the Website. Your continued use of the Website following the posting of a revised Privacy Policy means that you accept and agree to the changes. You are expected to check this Privacy Policy from time to time so you are aware of any changes, as they are binding on you. 

 

17. How to Contact Us
    
    

If you have any questions about Our Privacy Policy, the data We collect, or you would like to exercise one of your data protection rights, please contact us at ashley@synaps.shop.

© 2024, SyNAPS